Powerful software to automate operations and engage your customers on a whole new level.
Cohesio Group developed ignito, its dedicated retail automation software which has spread far and wide in its application throughout the retail industry including online and bricks & mortar stores. Ignito’s powerful functions can integrate every part of retail process including collating data from multiple sales points, automating administrative and stock-related tasks such as inventory management, cycle counting and automating stock receipt, right through managing the entire retail click-and collect process.
Process optimisation at retail store level
Arduous and inefficient retail workflows at store level can make the most modern retailers resource-heavy and unproductive. Our experience in optimising warehouse workflows up and down the supply chain gave us the nous to create a software that creates process optimisation at retail store level as well.
Allowing retailers to do so much more
How Ignito won a CRN Impact Award
At the 2018 CRN Impact Awards, Cohesio Group won the Evolving Innovator prize for our work rolling out Ignito for a specific client – My Chemist. This is an award specifically for Australian businesses that have established their own IP based around a third-party platform, and have a history as a strong service provider in Australia. Up against some incredibly strong competition, we were honoured to be recognised in this category.
ignito automates some of your most arduous operational and marketing processes by understanding and executing their flow from start to finish. ignito integrates with your existing system, be it an ecommerce platform, a point of sale platform or any other legacy system, complementing your IT environment as a powerful partner.
— stock order/re-order
— inventory planning and control
— retail click & collect
— customer communication
— digital customer engagement
— announcements, updates and recommendations
Ignito Engage drives a seamless omni-channel experience. ignito resides in the background of your operations and continuously collects rich bountiful data about your customers’ interactions, purchases, behaviours and preferences. This allows ignito to engage in a more personalised way with your customers by delivering targeted product recommendations, sending succinct reminders about specials or engaging with customers about the progress of their order.
— location driven messaging service
— engage with your students and faculty members
— guest Wi-Fi facility
For quick service restaurants
— automatic engagement partner
— engage with diners while they place their order
Ignito AI is the powerful artificial intelligence driver that you couldn’t part with. Imagine having access to real-time actionable insights about your customers and your processes so you could make quick decisions, create targeted marketing campaigns or simply develop better products? The benefits of ignito AI are not for the faint hearted.
Ignito collects rich data from everywhere – your online store, your brick and mortar stores, foot traffic outside and inside your store, customers at your point-of-sale areas, kiosks, event spaces, classrooms, and social media. Ignito AI converts this data into meaningful and actionable data and automatically executes actions such as product recommendations, targeted advertising and announcements for customers. For staff, it facilitates automatic stock ordering and replenishment notices and also becomes an automatic upsell prompter for in-store staff.
— works with our presence detectors
— detect the presence of people at specific locations and trigger actions such as digital competitions, surveys and social media campaigns
— powerful machine learning abilities and business intelligence
ignito Guest Wi-Fi
Ignito’s guest Wi-Fi works as a powerful marketing machine in your premises allowing you to offer your customers a better Wi-Fi experience and targeted offers whilst they use guest Wi-Fi.
When your customers use your dedicated guest Wi-Fi, ignito collects customer data that is provided by the customer during the registration process. Ignito AI automatically pushes targeted content, offers and various other engagement opportunities. Imagine pushing content that not only wows your customers but enriches their experience and creates revenue opportunities? Plus, you can now have comprehensive analysis of your customers’ behaviours and preferences to share with your team and use it to benchmark, profile or even better your products, services and marketing campaigns. Such is the power of ignito’s capabilities!
— perfect for retail, education, hospitality, quick service restaurants, hotels, event spaces and airports
— build any style of targeted content
— welcome sms or emails, competitions, customer satisfaction surveys, ratings, tactical offers and social media promotions
Hear from Cotton On Group
"Ignito’s experience in developing retail technology and their agility was evident right from the start with the complete application in our case customised and deployed in a matter of weeks. The superior efficiency of ignito’s application was experienced with great results across 26 stores and two Cotton On Group brands in New Zealand. I would recommend ignito to any retailer that wishes to take their retail operations to the next level of digital success and customer experience."
Head of Multi-Channel Operations